Customer relationship manager

Customer Relationship Manager

The purpose of your role will be to effectively manage a number of key deliverables for an existing book of clients by ensuring they are getting the most out of the services we provide to them, as well as introducing new products and services that are continually added to our product portfolio. 

You will not be cold calling new clients. However, you won’t be afraid of gaining/attracting new business as you will be expected to engage with clients in person, on the phone or via video conference to build a relationship and become the key holder to the success of the scheme.

Key Aspects of Role

 

  • Liaise and work in partnership with the client and their main contacts becoming the channel and key contact for all thing’s client related.
     

  • Work with the client to enhance the take up of the scheme and its wider benefits in place (maximising the engagement of the audience receiving the benefits, increasing opt in rates and ensuring as many people as possible use the benefits).
     

  • Build a relationship with our product partners to maximise opportunities to introduce products to the audience, for example, arrange roadshows, workshops, webinars and any other creative routes to engage audiences.

  • Work with the B2C Marketing and Communications Team internally to shape the content and output we make available for clients via the client administrator tool kit and work with the client to maximise output and engagement. 

  • Become an industry advocate and use industry insights to advise and inform clients of market and product trends.

  • Expand the commercial footprint of the client through the introduction of new benefits from our ever-growing portfolio of products.

  • Take full responsibility for the contract management of the client and work with the account owner to deliver more gross margin throughout the contract period and renewal.

  • Feature heavily in the successful launch of a new client scheme after initial contract signature stage to build and launch a platform and benefits package to the client’s audience.

  • Create and present reports to the Operations Director, Sales Director and Senior Leadership Team on the book of clients and the success. 


Environment
We are B2B sales driven business and whilst the culture is relaxed, deadlines and targets often require fast response and flexibility.  You will be expected to manage your own workload efficiently, be proactive in meeting targets, take ownership of your work and projects and encouraged to bring new ideas and initiatives to the product portfolio. 

The Successful Candidate

 

  • At least three years of proven B2B Customer Relationship Management/Account Management experience.

  • Ability to think outside of the box and approach client requests pragmatically.

  • A positive, outgoing and enthusiastic approach to client relationships and creating new business.

  • Good numeracy skills and with an eye for detail when dealing with commercials and contracts.

  • Hard working, passionate and enthusiastic.

  • Strong communication and relationship building skills, comfortable dealing with all levels within an organisation.

  • Good attention to detail.

  • Excellent knowledge of Microsoft packages and CRM systems.

  • A full, clean driving licence.


A personable, team orientated candidate is absolutely essential due to the size of our team and the need from time to time, to help other team members with their tasks. We have a very strong emphasis on teamwork due to the culture of the business and our product. 


Compensation
A competitive salary and a wide range of perks and benefits that are available on request.

To Apply

Send your CV to chris@icomworks.co.uk

 

Equal Opportunity Employer
iCOM Works Ltd is an equal opportunity employer and is fully committed to a policy of treating all of its employees and job applicants equally.


The Company will take all reasonable steps to employ, train and promote employees on the basis of their experience, abilities and qualifications without regard to race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, gender reassignment, age, marital or civil partnership status or disability. 


The Company will also take all reasonable steps to provide a work environment in which all employees are treated with respect and dignity and that is free of harassment based upon an employee’s race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.